Orders & Payment
All orders are confirmed once full payment has been received. Please ensure that your delivery details and contact information are correct before completing your order.
Delivery
Orders are prepared with care and dispatched to the delivery address provided at checkout. Delivery times may vary depending on the destination, and any delays caused by the courier or circumstances outside our control are not the responsibility of Mille Paola.
Returns & Exchanges
Due to the personal nature of fragrance products, we do not accept returns or exchanges once an order has been opened or used. If your order arrives damaged or incorrect, please contact us within 48 hours of delivery with your order details and clear photos.
Damaged or Incorrect Orders
We take every order seriously and carefully check it before dispatch. If you receive a damaged or incorrect item, we will review the issue and, where applicable, arrange a replacement.
Product Experience
Fragrance develops differently on every person depending on skin, body chemistry, environment, and application. The way a fragrance smells on one person may differ from another, and this is part of what makes fragrance personal.
Order Changes & Cancellations
Once an order has been processed or dispatched, changes or cancellations may no longer be possible.
Our Commitment
Every Mille Paola fragrance is created with intention, care, and love for Paola’s community. We want every order to feel as special as the fragrance itself.
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